Last Updated: August 2, 2026
We want you to be happy with your purchase. Because our products are made to be used, we offer a limited 90-day replacement guarantee for products that break during normal use.
No Returns
We do not accept returns or offer refunds for products that are simply no longer wanted or needed. All sales are considered final unless the product qualifies for replacement under the policy below.
90-Day Replacement Guarantee
If your product breaks due to normal use within 90 days of the date of purchase, we will send you a replacement at no additional cost.
To request a replacement, you must:
- Contact us within 90 days of your purchase.
- Provide proof of purchase.
- Provide a photo or other reasonable evidence showing the damage or breakage.
- Explain how the product broke or became damaged.
We may ask for additional information if necessary to determine whether the damage resulted from normal use.
What Is Not Covered
Our replacement guarantee does not cover damage caused by:
- Misuse or abuse
- Intentional damage
- Improper use
- Modifications or alterations to the product
- Excessive force or use outside the product’s intended purpose
- Normal cosmetic wear and tear
Replacement Process
If your claim is approved, we will send you a replacement product. If the original product is no longer available, we may provide a comparable replacement or another appropriate solution.
Replacement products are covered by the remainder of the original 90-day period and do not restart the 90-day period.
Contact Us
To request a replacement, please contact us at:
Jack Pine Labs LLC
Email: help@backpackdude.com
Website: backpackdude.com
Please include your order information, proof of purchase, and photos showing the issue with your product.